FAQ

We understand the importance of reacting quickly in the event of a disaster. Our team strives to answer your emergency call within 12 hours.

We offer our technical assistance services for any claim throughout Belgium, at no extra cost.

In most cases, yes. We work with many insurance companies and in about 80% of the claims we handle, the cost of our services is covered by your insurance company through our reports made during the visit. This means that you usually don't have to worry about the cost of our technical assistance in the event of a claim. However, it is important to contact your verzekeringsmaatschappij voor de specifieke details van uw dekking om te bevestigen dat onze diensten zijn inbegrepen.

Yes, we understand the importance of resolving claims quickly. If for any reason the period of our support is longer than agreed, you have the right to cancel our services and request a refund.

Payment for our services takes place in advance on our secure website. We offer fixed prices for our various technical assistance services in the event of a disaster. You can choose the service that suits you, make the online payment safely. In rare cases where surcharges may be required due to exceptional circumstances or special needs, we will inform you in detail about these additional costs. Payment for these surcharges can then be made on site, preferably by credit card.